What’s New?

Listing Management

Bulk Updates: We've introduced a bulk edit feature to streamline the onboarding process for new locations. Users can now update multiple locations simultaneously, improving efficiency and saving time. Bulk edit is now available for: Listings and Directory Activation, Posts, Location and Settings.

Review Management

Enhanced Review Management Tools: Users can now select multiple star ratings for quicker response setup, and customize review replies with new fields for business email, signature options, and reviewer’s name preferences, streamlining and personalizing the review handling process.

Emotion AI

Updated Emotion AI Topics Feature: A new "Emotion AI Topics" section now replaces the "Online Reputation" graph, offering a more nuanced analysis by categorizing related keywords into groups such as Services, Food, Value, Environment, and Availability. Each category features its own sentiment score and average rating, enhancing insight into specific aspects of user feedback.

What’s Improved?

Listing Management

Extended Date Range for Special Hours: Users can now set special opening hours for up to three months in a single selection, streamlining the scheduling process and saving valuable time.

Subscription Date Visibility: Subscription dates are now prominently displayed in Google Stats, with added functionality to filter data from the subscription date to the current day, enhancing data relevance and tracking.

Emotion AI

Expanded Excel Export Capabilities: Emotion AI's Rating Distribution is now more accessible, with both table and graph views available in Excel exports, providing comprehensive visual and tabular data insights.

Detailed Response Analysis: A new "Replies Rating Breakdown" table has been introduced, detailing the percentage of replies for each rating category, offering deeper insights into response effectiveness across different review sentiments.

Integrated Search Functionality: A new search bar has been seamlessly integrated into the schedule UI for Google Stats, Reviews, and Emotion AI, making it easier and faster to locate and manage reports.

Unified Scheduling Interface: The scheduling UI for Scheduled Reports has been updated to align with the interface used in Google Posts, enhancing user experience with additional flexibility and custom filter options for more effective report scheduling.

Review Management

Detailed Engagement Metrics: Two new columns, "Impressions" and "Clicks," have been added to the review request data. These additions offer deeper insights into the visibility and interaction rates of review requests, enabling users to better understand and optimize how their requests are received and acted upon.

Flexible Date Formatting: Users across US locations can now customize the date format used in their dashboards and reports, ensuring that the displayed data aligns with regional preferences and standards.